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One of the issues with promoting operational risk internally is overcoming the "it could never happen here" mentality of some senior managers. Are there some good examples where failure to effectively operational risk has resulted in significant impact and/or losses to specific organisations?

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Here are some examples of insurer company failure:

Insurance company failures in which operational risk played a significant role include:

  • The near-collapse of Equitable Life Insurance Society in the UK, which resulted from of a culture of manipulation and concealment, where the insurer failed to communicate details of its finances to policyholders or regulators.

  • The failure of HIH Insurance, which resulted from the dissemination of false information, money being obtained by false or misleading statements and intentional dishonesty).

  • American International Group (AIG) and Marsh, where the CEOs were forced from office following allegations of bid-rigging. Bid rigging, which involves two or more competitors arranging non-competitive bids, is illegal in most countries.

  • Delta Lloyd, Fortis ASR and Nationale Nederlanden (the Netherlands) agreed to compensate holders of unit-linked insurance policies for the lack of transparency in the product cost structures.

From: RiskFriends WebBlog

Some high-profile operational risk failures in the banking sector e.g. AIB, Barings or Sumitomo, shows that events could have been avoided or discovered in an early stage if a sound and integrated risk management framework had been practiced.

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